Technical Support

Technical support is offered through our dedicated service desk with issues communicated either by telephone or email.

Our support provision is delivered through an industry standard model of best practice – ITIL.  This is underpinned by internal procedures conforming to ISO 9001.

As the project relies heavily on remote working, our solutions make use of a remote access technology which allows us to view and control a PDA, providing it has access to a phone signal.  This allows us to resolve the vast majority of issues with devices in the field, removing the need for agents to leave site to address an issue.

Experience tells us that requirements from projects often change and so we have the ability to push new versions of the software to devices when required.  This leads to the minimum of downtime for agents.

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