Industry Case Studies

Security

The Problem With Byelaw Enforcement

Ticketless travel, feet on seats, smoking and drinking on trains are all byelaws that Carlisle Security, a top 15 security company, has found time-consuming to process for their clients in the rail industry up until now. With security staff spending an excessive amount of time writing up their daily reports during work hours that could otherwise be spent in the field, the problem Carlisle Security found most pressing was how do you cut out administration and instead, use employee time wisely to protect revenue and deploy more security staff on patrol for longer?.

Innovative thinking to protect revenue streams

A market leader in mobile technology for almost a decade, eSAY Mobile has created a bespoke version of its WorkMobile^® product, which will streamline Carlisle Security's data capture process. Instead of lost revenue that would normally occur from returning to type up statements from a day's work with no way of being able to verify the identity of an offender, WorkMobile^® provides instantaneous validation of the individual's name and address through access to the electoral role. Undoubtedly, this has the added potential to deter repeat offenders.

Maximising employee efficiency

A tangible gain from this improvement to the data process means loss of revenue is, again, minimal, as Bluetooth printers connected to eSAY Mobile's technology can produce a penalty issue on the spot. The advantage that Carlisle Security, who has a £30 million turnover, are most keen on gaining through this venture with eSAY Mobile is exactly that: maximise employee time on trains to issue relevant penalties to offenders.

Value for money

What does this mean for employees and how will this benefit the company itself? Staff will now be able to input such detailed descriptions of offenders such as ethnicity, distinguishing features/markings, body size, hair colour or whether they wear glasses. At last, there is a real-time update accessible about repeat offenders which give security staff another opportunity to increase revenue for their client by taking the appropriate level of action e.g. a larger penalty fine or a dispute that may result in attending a court hearing.

Invaluable cost savings

eSAY Mobile's innovative technology also lends itself to long-term security of data, improved performance management of employees and the potential to facilitate business growth for Carlisle Security. Without human errors, there is no longer room for misplaced paperwork, inaccurate spellings or delays in filing witness statements or penalty notices. In fact, so positive is the outlook for using eSAY Mobile's PDA devices combined with its award winning WorkMobile^® technology amongst rail companies that issuing fixed penalty notices in railway car parks and using the technology to monitor performance and increase the efficiency of security staff working out of the office looks to be the next step forward in this partnership.

Carlisle Security is delighted to partner with eSAY Mobile to deliver its data management needs on this high profile contract. For Carlisle Security, this is the beginning of a fruitful partnership with eSAY Mobile which will see demonstrable value added via reduction in wasted time on administrative duties leaving more valuable time to spend in high profile customer facing roles. We are truly excited about the prospects of this partnership. There are many data management partners out there but we chose eSAY Mobile because of their outstanding track records, breadth of experience and more importantly, their customer care and time spent to understand your needs.

Jeff Higham, Head of Operations at Carlisle Security